Friday, August 22, 2014

Carl's Jr. - John Wayne Airport SNA


Visited August 8, 2014

Travelers without expense accounts dine here. Those with accounts dine at California Pizza Kitchen with outrageous prices.



Chorizo, Egg, and Cheese Burrito. The cashier provides a pager when your order isn't typical except the Chorizo Burrito is their current feature breakfast item. So how did my order get lost and I was never paged? Customers after me received their orders and walked away. One customer took 3 minutes to put in his order due to a language barrier yet his order was prepared and he was on his merry way in another 5. At the 15 minute mark, I went to the cashier and asked what happened to my order. Within 3 minutes, I had my order with a free cookie as a consolation.

The Burrito was serviceable but wasn't worth the 15 minute wait. Carl's Jr should have a policy that if the order isn't ready in 8 minutes, it should be free, especially in an airport.


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